Application Support - Shift Lead
Posted today by Be-IT Resourcing Ltd
- Salary:
- £35,000 - £45,000/annum
- Location:
- Glasgow
- Job Type:
- Permanent
Oversee and coordinate initial incident assessment and response. Handle incidents directly when needed. Ensure adherence to Service Level Agreements. Track and report SLA metrics. Address escalated issues from customers and internal stakeholders. Track team metrics and … more