IT Support Technician

An opportunity to join our growing IT Department for one of UK's leading travel groups. We are currently looking to recruit an IT Technician to be based at our Head Office in Glasgow, with regular travel to other offices.

You will be supporting our businesses providing a mixture of support from 1st - 2rd line. Some of these jobs will include deskside support, setting up new users including software installation, printers, and hardware support / replacements. Other duties will extend into server-side support cloud computing with Azure & AWS, network support switches, routers, vpn and telephony.

Location: Glasgow City Centre near central station with travel to other offices across UK, Ireland & Scotland.

Working hours: 9am to 5.30pm with rota based on-call emergency cover

Requirements: 2 or more years' experience in a similar IT supporting role, HND in a relevant IT subject with Full UK driving licence and access to a vehicle.

 

What will I be doing?

       Providing support and resolving IT issues either remotely or on-site

       Administration and maintenance of active directory and group policies

       Administration and maintenance of shared files and folders

       Administration and maintenance of data and system backups and DR solutions ensuring protection and fit for purpose

       Always ensure the security and compliance of our network and infrastructure including backups, anti-virus, firewalls, remote access, etc.

       Installing and configuring new laptops, desktops and VoIP phones

       Relocating computer hardware during desk and office moves

       Liaising with third party providers on support issues

       Administration and routine maintenance of all server hardware and infrastructure (cloud and on-prem) including physical and virtual servers, firewalls, switches, printers, network, patching, phones, etc

       Maintenance and continual improvement of user support documentation which includes writing articles on the self-help IT knowledge base and ensuring they are kept up to date

       Monitoring the infrastructure and responding to any outages that arise

       Troubleshooting server hardware and infrastructure problems

       Accept ownership for assigned incidents and own the end-to-end process keeping the user updated throughout.

       Participation in on-call rota for business-critical issues

 

What are the desired key skills and qualifications needed?

       HND qualification in a relevant IT subject

       Understanding of Microsoft Server operating systems and their roles such as Active Directory, Group Policy, DFS, IIS etc

       Knowledge or understanding of Linux server operating system and server roles such as Apache, MySQL and Asterisk

       Knowledge of Cloud Services (Microsoft Azure, Exchange, SharePoint, OneDrive, InTune and Amazon Web Services)

       Strong IT Skills with an interest in technology

       Ability to solve problems with excellent verbal and written communication skills to provide step-by-step solutions to users

       Ability to react quickly whilst working under pressure and being able prioritise tasks effectively

       Able to work in a team or independently

 

Anything else?

       Full UK driving license with access to own vehicle

       Additional hours of work will be required, as determined by the needs of the business.

       Experience in a similar role is essential