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Hybrid Role

Rotational shift patterns of weeks of 8-4, 10-6 and 12-8 and currently working every 3rd weekend

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

Carry out efficient and timely assessments or investigations into various types of referrals or alerts that are generated as part of clients’ business processes. Can include credit underwriting, fraud prevention or transaction and customer monitoring. May carry out reviews on savings, loans and credit card applications to determine affordability and prevent fraudulent activity. As an associate you may also have to review customer and account data to identify money laundering concerns or fraudulent activity.

What you will be doing:

• Review referrals from potential matches on appropriate sanctions and PEP lists using applicable systems.

• Review transaction monitoring alerts to highlight accounts with suspicions of money laundering.

• Perform investigations using account holder information in conjunction with alternative sources to verify and validate information and to maintain a focus on a fair outcome for the customers.

• Review of transaction monitoring alerts to identify suspicious patterns of customer behaviour.

• Monitor and investigate account activity to identify potentially fraudulent behaviour in an efficient and timely manner

• Engage with 3rd parties to validate information and activity.

• Review savings, loans and credit card applications to confirm affordability and/or detect any fraudulent activity.

• Review Customer accounts to assess account behaviour and identify suspicions activity.

• Review application, fraud prevention data and customers credit files to make lending decision.

• Ensure all relevant systems are updated accordingly with correct outcome.

• Where applicable escalate concerns using proper channels.

• Correspond with customers to obtain information and/or supporting documentation.

• Ensure compliance with all applicable regulations.

• Other related duties assigned as needed.

What you bring:

• Experience of working in a back office/call centre environment.

• Good understanding of fraud/AML processes and procedures.

• Good understanding of credit underwriting processes and procedures.

• Excellent customer service skills

• Excellent verbal and written communications skills

• Excellent analytical, organisational and interpersonal skills

• Excellent time management

• Ability to work both independently and in a team environment

• Ability to adapt quickly to change

• Good computer navigation and operation skills

• Demonstrate problem-solving and decision-making skills

• Ability to gain good understanding of regulations governing UK and EU

• Fluent in English

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A competitive salary and benefits

• A variety of career development tools, resources and opportunities

• The chance to work on some of the most challenging, relevant issues in financial services & technology

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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