Working 5 flexible shift per week 11 pm - 7 am.

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedure is handled very well.
• Ensure that the handling of a reservation for the hotel or other hotels in the Group is done with complete professionalism.
• Inform the guest of all the services available at the hotel.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Covers at reception, F&B, and other departments as required.
• Understand and comply with all health and safety regulations for the hotel.
• Anticipates guests' needs and takes them into consideration, handling any guest complaints and/or remarks.
• Attend to other duties as requested by Management and Supervisors
• Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Take orders through POS system.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
• Ensures all areas public areas are cleaned.
• Works to meet hotel quality and financial targets.

Work Experience

• Previous Customer Service Experience.
• Previous Hotel experience in a similar room (Desired).
• Guest oriented, service minded, and attentive to details.
• Sparkling personality.
• Well organised.
• Team player spirit.

Benefits

• Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.
• Free Bonus Breaks Voucher.
• Friends & Family Rates.
• Pension Scheme.
• Childcare Voucher Scheme.
• Cycle to Work Scheme.
• Eye Test Vouchers.
• Staff Uniforms Provided.
• Employee Support through confidential Advice Line 24/7