Full Stack Engineer - Tech & Delivery Lead
Job Description
Anticipated Contract End Date/Length: November 30, 2026.
Work Set Up: Hybrid (3 days per week in office)
Clearance required: BPSS
Our client in the Information Technology and Services industry is looking for a Full Stack Engineer – Tech and Delivery Lead to lead the design, build, and delivery of an end-to-end AI-enabled helpdesk and workflow automation platform. This role combines hands-on full stack engineering with technical leadership and delivery accountability, owning solutions across web UI, backend services, APIs, AI and agent orchestration, and enterprise integrations.
The successful candidate will lead technical delivery within an agile environment, ensuring solutions meet enterprise standards for security, resilience, scalability, compliance, and operational readiness while delivering measurable business value through AI-driven automation initiatives.
What you will do:
Act as the technical lead for the platform across frontend, backend, APIs, and AI or agent workflows.
Define end-to-end solution architecture aligned with enterprise technology standards and engineering best practices.
Provide hands-on guidance, code reviews, and mentoring to engineers within the delivery team.
Ensure non-functional requirements including security, performance, observability, resilience, and scalability are achieved.
Design and build user-facing applications for employees, support agents, and administrators.
Develop frontend, backend, and API layers supporting chat functionality, ticket submission, case management, escalation, and status tracking.
Build and enhance AI and LLM-powered workflows to automate repetitive IT helpdesk activities.
Implement prompt flows, guardrails, fallback logic, human-in-the-loop processes, and enterprise-grade error handling mechanisms.
Own delivery activities from discovery and solution design through development, testing, deployment, and production release.
Collaborate with Product Owners, Delivery Managers, and business stakeholders to prioritize and deliver incremental value.
Drive agile delivery ceremonies including sprint planning, backlog refinement, retrospectives, and demonstrations.
Manage delivery risks, dependencies, technical debt, and implementation challenges proactively.
Integrate solutions with enterprise platforms including ticketing, identity, collaboration, and ITSM systems.
Ensure secure integration patterns including authentication, RBAC, auditing, and logging controls.
Support production releases, operational readiness activities, and live service handover processes.
Ensure adherence to governance, security, compliance, and risk management requirements.
Communicate technical decisions, delivery progress, and risks effectively to both technical and non-technical stakeholders.
Contribute to continuous improvement initiatives across engineering and delivery practices.
Anticipated Contract End Date/Length: November 30, 2026.
Work Set Up: Hybrid (3 days per week in office)
Clearance required: BPSS
Our client in the Information Technology and Services industry is looking for a Full Stack Engineer – Tech and Delivery Lead to lead the design, build, and delivery of an end-to-end AI-enabled helpdesk and workflow automation platform. This role combines hands-on full stack engineering with technical leadership and delivery accountability, owning solutions across web UI, backend services, APIs, AI and agent orchestration, and enterprise integrations.
The successful candidate will lead technical delivery within an agile environment, ensuring solutions meet enterprise standards for security, resilience, scalability, compliance, and operational readiness while delivering measurable business value through AI-driven automation initiatives.
What you will do:
Act as the technical lead for the platform across frontend, backend, APIs, and AI or agent workflows.
Define end-to-end solution architecture aligned with enterprise technology standards and engineering best practices.
Provide hands-on guidance, code reviews, and mentoring to engineers within the delivery team.
Ensure non-functional requirements including security, performance, observability, resilience, and scalability are achieved.
Design and build user-facing applications for employees, support agents, and administrators.
Develop frontend, backend, and API layers supporting chat functionality, ticket submission, case management, escalation, and status tracking.
Build and enhance AI and LLM-powered workflows to automate repetitive IT helpdesk activities.
Implement prompt flows, guardrails, fallback logic, human-in-the-loop processes, and enterprise-grade error handling mechanisms.
Own delivery activities from discovery and solution design through development, testing, deployment, and production release.
Collaborate with Product Owners, Delivery Managers, and business stakeholders to prioritize and deliver incremental value.
Drive agile delivery ceremonies including sprint planning, backlog refinement, retrospectives, and demonstrations.
Manage delivery risks, dependencies, technical debt, and implementation challenges proactively.
Integrate solutions with enterprise platforms including ticketing, identity, collaboration, and ITSM systems.
Ensure secure integration patterns including authentication, RBAC, auditing, and logging controls.
Support production releases, operational readiness activities, and live service handover processes.
Ensure adherence to governance, security, compliance, and risk management requirements.
Communicate technical decisions, delivery progress, and risks effectively to both technical and non-technical stakeholders.
Contribute to continuous improvement initiatives across engineering and delivery practices.
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