Roles and Responsibilities

• Analyze current state of data sources for efficacy and efficiency, provided insights to optimize ingestion and data parsing/normalization.
• Analyze current state/logging for Operating Systems (Windows, Linux, macOS, etc.), Network Devices (firewall, routers, etc.), Applications and provide recommendations and/or implement solutions to optimize quality of service.
• Design/implement monitoring solutions using.
• Develop customized alerts, dashboards and reports to track performance metrics.
• Develop and optimized search queries, alerts, reports and dashboards for performance and scalability.
• Query Splunk and other data sources in an effort to surface trends indicative of issues with underlying infrastructure or application
• Add customer context, analyze data to detect false positives, develop trends and data models
• SME in creating, developing and running reports in Splunk
• Expert in creating custom dashboards and alerts
• Has ability to find, use, and showcase data to drive a business case
• Validate log sources and indexed data, search through data to optimize search criteria
• Document all actions taken as a part of investigations and working closely with other teams support the problem management process

Position Requirements

• Background in Desktop Support or Desktop Engineering
• Technical background in Window Operating Systems, macOS, Linux, etc. commonly deployed in enterprise networks
• A problem-solving mindset, strong logical/critical thinking abilities for analyzing events
• Ability to influence through teamwork and collaboration.
• Working understanding of Pandas and Spark, Strong written and verbal communication skills & relationship building skills
• Relevant experience 2+ years with Splunk and familiar with uberAgent
• Evidence of consistently excelling at what you do
• Strong problem solving and analytical skills
• Extreme attention to detail & time management skills
• Ability to work independently and manage multiple priorities
• Must be highly motivated and have a positive attitude
• Preferred experience in incident and problem management