Title: Operational Site Lead

Site: Aberdeen, Altens Industrial Estate

Contract: Permanent

 Overview

b-spokes Deliveries Limited is actively seeking an experienced Operational Site Lead to manage a dynamic parcel distribution depot. The successful candidate will be responsible for overseeing day-to-day operations, collaborating with multiple clients, fostering teamwork, and maintaining a strong focus on data-driven decision-making.

Key Responsibilities:

1. Operational Management:

• Oversee and optimise daily operations at the parcel distribution depot, ensuring efficient and timely parcel processing, loading, and delivery.
• Effectively manage resources, including personnel, equipment, and facilities, to meet operational demands.
• Implement and monitor standard operating procedures to enhance overall operational efficiency.
• Deliver and improve upon key operational metrics, performance indicators and service levels.
• Communicate operational performance effectively, internally and to clients.
• Implement appropriate Health & Safety and security procedures and ensure they are always adhered to.

2. People Management:

• Oversee the onboarding and training of new team members and drivers.
• Guide direct reports’ personal development through regular 1-1 meetings, setting clear expectations and holding team accountable to targets.
• Effectively manage drivers’ performance to Key Performance Indicators.
• Foster an environment whereby all employees embody b-spokes values and hold team to a high standard of conduct.
• Ensure compliance with safety regulations and implement measures to promote a safe working environment.

3. Client Relationship Management:

• Build and maintain strong relationships with multiple clients, addressing their specific needs and ensuring high service levels.
• Collaborate with clients to understand their operational requirements and tailor services accordingly.

4. Collaboration and Leadership:

• Work collaboratively with depot managers in other locations, other departments within b-spokes (e.g. Fleet, Recruitment, Finance) and senior management to achieve company goals and objectives.
• Provide leadership and guidance to depot staff, fostering a positive and results-driven work environment.

5. Data Analysis and Reporting:

• Utilise data-driven insights to identify areas for operational improvement and implement strategies to enhance performance.
• Prepare regular reports on key operational metrics and performance indicators.

6. Continuous Improvement:

• Proactively identify opportunities for process improvement and implement initiatives to enhance overall depot efficiency.
• Stay up to date with industry trends and best practices, integrating relevant advancements into depot operations.

7. Problem Resolution:

• Address operational challenges promptly and implement corrective actions to minimise disruptions.
• Act as a point of contact for escalations and ensure timely resolution of issues.

Requirements

The successful candidate will embody the b-spokes company values:

Integrity, Respectful, Honest, Thoughtful, Kind, Supportive, Trustworthy, Reliable, Accountable, Committed, Tenacious, Passionate and Optimistic.

Including:

• Bachelor’s degree in business, Logistics, Operations Management, or a related field would be desirable.
• Proven experience in operational management within the parcel delivery or logistics industry is essential.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Exceptional organisational abilities and attention to detail.
• Proficiency in data analysis and utilisation of analytics tools.
• IT literate, with a good working knowledge of the MS products in particular Word and Excel.
• Excellent communication skills, with the ability to interact effectively with clients, staff, and senior management

Benefits

About us

b-spokes is one of the largest independent delivery companies headquartered in the UK, specialising in last-mile deliveries across Scotland and the North of England. Our strategic partnerships extend to national and international brands. With a network spanning multiple managed operational sites, a comprehensive fleet of over 300+ vans, and a consistent delivery volume of 30,000 parcels per day, b-spokes is established as the go-to delivery service partner in the UK.

Since our inception in 2009, b-spokes has been unwaveringly dedicated to fostering a corporate relaxed culture characterised by integrity, diligence, and mutual respect. Our commitment to excellence is reflected not only in our operational efficiency but also in our conscientious approach to environmental sustainability.

Our core values serve as the driving force behind every aspect of our operations. They are the cornerstone of our commitment to solidifying our reputation as the preferred employer and last-mile delivery experts within the industry.

At b-spokes, we embrace diversity in all its forms. We value the unique perspectives and contributions of individuals from ethnic and minority backgronds, as well as those with military experience, LGBTQ+ individuals, and people of all gender identities. We believe that our differences make us stronger as a team and enable us to better serve our diverse customer base. We are committed to creating an inclusive and supportive work environment where everyone feels respected, valued, and empowered to succeed.

Join us in celebrating diversity and making a positive impact together.

Welcome to b-spokes