A Credit Controller who is responsible for managing arrears across a portfolio of clients, investing in diverse property portfolio’s consisting of commercial, industrial & retail properties.

The role will require working as part of a large team, maintaining regular and direct communication with the tenants within your portfolio to manage arrears on behalf of your clients, ensuring appropriate collection techniques are used.  You will be required to work closely with our accounts teams including Client Accountants, Treasury Clerks and Property Managers to provide a best in class service to our clients.

Building and maintaining close professional relationships with tenants, and colleagues both within the accounting teams and the wider business is paramount to your success. Using your initiative will be encouraged.

The role requires reviewing and managing the arrears of a portfolio of client investments, and ensuring appropriate chasing and collection techniques are employed. 

You will be required to produce arrears reports with analysis and present to Property Managers and clients as required.

To be successful in this role, you will require a high level of attention to detail, strong organisational, prioritisation and communication skills as well as good team working skills and a desire to learn and develop within your role.

Other duties will include:

• Communication with tenants, by phone, email and letter
• Maintaining Tenant database’s with accurate details
• Proactively contacting tenants based on their payment history
• Regular review of daily bank downloads to assist Treasury teams with correct allocation of incoming funds
• Reconciliation of tenant accounts
• Instruct of collection agencies or legal action where authorized and follow through to completion
• Any other duties that will ensure the smooth running of the credit control department

Salary £21,000-£24,000

A proactive, practical, and positive approach to work is required.

Excellent, professional communication skills with the ability to build good working relationships with your colleagues, both within accounts and the wider business.

No credit control qualifications are required for this role, however the following are key skill requirements:

• Math's & English G.C.S.E 9-4/A-C
• Good Numeracy Skills
• IT & Software Skills, particularly Microsoft Outlook and Microsoft Excel

• Hybrid working to offer you a great work life balance, with a minimum of three days in the office.
• A full-time contract (35 hours a week) offers the core hours of 10am – 4pm, allowing additional flexibility to what time you can start work.
• Study support
• Discretionary annual bonus and salary reviews.
• Healthcare, life insurance & wellness programme.
• Long service additional holidays, your birthday off and an extra day between Christmas and New Year
• Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.
• Social events throughout the year including a firm wide Christmas party!
• Generous referral bonus.

As the UK’s leading independent commercial property management specialist, Workman has an enviable position within the property industry.

We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies and a growing number of overseas investors.

We pride ourselves on the caliber of our employees and their unique skill sets.

For more information on working for Workman please visit
Our People | Workman LLP

We are an equal opportunities employer, and it is our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act 2010

This job description does not form part of your contract of employment and the duties may be amended from time to time