Do you love to supply the best level of customer service?
Are you experienced at multi tasking and working in a busy environment?
If you would love to work for a company who has been voted the 5th best place to work please check out our new job below!
Office Angels are extremely excited to be supporting one of our fantastic clients based in Bathgate with their new Administrator role. This role is based working Monday - Friday 9am - 5pm.
The main purpose of this role is to answer incoming calls from customers and the survey team, making outbound calls to book in all types of insulation works. Working with Insulation Supervisors to ensure works are planned efficiently and aim for a one call resolution whilst delivering excellent Customer Service.
Main Duties and Responsibilities:
- Deal with customer incoming customer enquiries, ensure correct information is provided, systems are updated, and all relevant persons are informed.
- Produce paperwork for Surveyors.
- Planning of all types of insulation installs to ensure departmental KPI's are met.
- Enter customer details quickly and accurately into database.
- Outbound telephone calls to book in all types of insulation works, updating the corresponding system.
- Log customer issues and complaints ensure these are passed to correct person to deal and ensure follow up to close issue/complaint.
- Run reports through in house system and excel on a weekly, monthly and adhoc basis to meet business and client requirements.
- Collate information for Supervisor's as required.
- Process and issue purchase order numbers.
- Booking of travel and accommodation for operatives and surveyors.
- Additional duties as the business requires.
This role is based on a temporary position with a possibility to go permanent after 12 weeks depending on performance.
If you are excited and ready for a new role to start in January please apply ASAP.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://(url removed)/candidate-privacy