We have a FANTASTIC new opportunity for an IT Service Desk Analyst to join a well known Legal Firm based in Edinburgh.

We're looking to speak with candidates with proven experience in providing 1st and 2nd Line support across a wide range of technologies, ideally from a Professional Services firm.

What you’ll do

• Logging and prioritising Service Desk calls
• Investigate and troubleshoot issues, resolving cases
• Providing regular updates on the progress of open cases
• Set up and manage user accounts across a number of systems
• Review and release quarantined emails
• Support with setting up home working
• Create and maintain all Service Desk documentation

What you’ll need

• Proven experience in a Service Desk role, ideally from a Legal, Accountancy or other Professional Services background
• Good knowledge of IT systems, most importantly, Microsoft and AV technologies
• Knowledge and experience with Windows 11, Microsoft Office 365, Dell Laptops, Two Factor Authentication, IOS Mobile devices
• Comfortable working as part of a team but also using your own initiative
• Excellent stakeholder management skills with a positive ‘can do’ attitude
• Adaptable to change in relation to processes and software used
• The ability to attain objectives within agreed timescales and budgets
• Accuracy and a keen eye for detail
• Solid organisational skills and the ability to work under pressure in a busy and demanding environment
• You will be proficient with Word, Excel, and Outlook

What you’ll receive

• Competitive salary
• Private Medical cover
• Contributory pension scheme
• Group Income Protection
• Death in service
• Generous holiday allowance including 8 public holidays
• Travel loan scheme
• Discounts on private client and estate agency work

What’s next?

Contact Jason for more info or apply via the link below.

Equal Opportunities

Cross Resourcing is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.