Vulnerable Customer Advisor
Posted 12/04/2024 by Anderson Knight
Anderson Knight is collaborating with an organisation in the financial services sector. Looking for a Vulnerable Customer Advisor, reporting to the Collections Department. This is a full-time role with hybrid working options after training.
Responsibilities:
- Provide assistance to customers experiencing challenges, focusing on positive outcomes.
- Ensure compliance with regulatory guidelines in customer interactions.
- Maintain accurate records of customer communication across various channels.
- Manage customer accounts and updates.
- Offer guidance on suitable repayment solutions tailored to customer needs.
- Identify opportunities for process improvement.
- Demonstrate strong communication skills in resolving customer issues.
Requirements:
- Experience in supporting vulnerable customers.
- Completion of training in handling vulnerable customers.
- Knowledge of regulatory frameworks.
- Preferred background in finance or related fields.
- Type:
- Permanent
- Start Date:
- 12/04/2024
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- MD01
- Job ID:
- 221343976
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