We are seeking a motivated Application Support Analyst for our client based in Glasgow City Centre. This role offers a hybrid work model, providing flexibility for the ideal candidate. As an Application Support Analyst, you will be responsible for providing 1st and 2nd line support for enterprise print and document server applications for a varied client base throughout the UK.

Application Support Analyst
Glasgow/Hybrid
£25,000 - £30,000

Day-to-Day:

• Respond to tickets delivered to the service desk within SLA requirements.
• Perform initial troubleshooting steps including investigating server, networking, and database errors.
• Analyse log files and escalate to level 3 where appropriate.
• Document troubleshooting steps, solutions, and best practices to contribute to the knowledge base and improve support efficiency.

Skill Set:

• SQL Server and SQL Scripting
• Microsoft Server
• Networking
• Print Servers and Printers
• Experience with Enterprise Print Management products

Benefits:

• 28 days paid annual leave
• Pension scheme
• Professional development opportunities
• Collaborative work environment
• Hybrid work model - only 1 day a week in office required

If you're interested in applying or would like to hear more, then hit apply now. For inquiries, feel free to reach out to us at 0141. 674. 8511 or or darcey . obyrne @ in technology group - uk . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.