An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Deskside Support Engineer II based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 - 6 months. The role is paying up to £194.00 per day working 37.5 hours a week between 07:30 - 17:30 Monday - Thursday and 07:30 - 16:00 Fridays

Due to the nature of our client's work the successful candidate must already hold SC Security Clearance. For this reason, we are only able to progress applications from British nationals

Role Overview

Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking, and employee rates at the on-site restaurant.

The ideal candidate will need to have a flexible approach as overtime and on-call duties may be required.

Primary role requirements:

• Responsible for maintaining and promoting highest level of service to the client
• Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
• Responsible for Incident ticket handling, escalation, and problem diagnosis
• Desktop / Laptop / VDI - build, configuration, and deployment to end users
• Assist with software installation / deployment
• Assist with Smarthphone deployments

Secondary role requirements:

• Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
• Hardware installation / upgrade / break fix for desktop, laptop, and server
• Smarthpone support
• Assisting with customer projects
• Create and update procedural documentation
• Basic telephony support and cable patching
• Provide second line operational support across a variety of platforms.
• Initial investigation and reporting of network failures.

Essential Skills and Qualifications:

• Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support
• Knowledge of Microsoft Office 2010 onwards
• Working knowledge of Active Directory - Users and Computers
• Have an understanding of DNS, DHCP
• Working knowledge of Cisco AnyConnect VPN
• RSA Secure Login administration
• Proven and demonstrable software and hardware troubleshooting skills
• Knowledge of Microsoft SCCM and OS / Application deployment
• Good written communication: concise and accurate call logging, documentation, and email correspondence
• Able to work well as part of a team or independently

Desirable skills / qualifications:

• ITIL Version 3/4 Foundation
• CompTia A+ Certification
• Microsoft Windows 7/10 training and certification