Hours - 30 hours per week
Shift Pattern - Monday – Friday 9am – 3.30pm
Location - Sheltered Housing sites (Edinburgh & Midlothian)

Reporting directly to your locality Senior Sheltered Housing Coordinator, you
will be responsible for providing an efficient and effective front-line service,
delivering high quality housing management services to VHA’s tenants within
our sheltered housing.

You will deliver excellent performance results that meet the strategic objectives
of VHA within a culture that demands high level tenant engagement, therefore
you will be visible and well known within the communities in which you work.
You will deliver high quality, responsive and engaging services offering
personalised solutions for our tenants which will include active engagement
within the communities in which you work.

You will adopt and promote solution focused approaches that inspire the
creation of personal objectives that promote independence, well-being and
community engagement for our tenants.

You will proactively oversee the safety and security of buildings, responding
calmly to emergencies.

You will be naturally customer focussed and have a 'can do' attitude to ensure
that our customers’ experience of services remain positive. You will understand
the importance of working with our partner agencies to achieve great outcomes
for the organisation and our tenants.

The successful candidates will work with colleagues from a variety of
backgrounds, applying an approachable and solution-oriented style and will be
keen to support and drive the development of a positive working culture across
Viewpoint, representing the organisation in all that they do.

To be successful in this role you will bring:-
 Experience in the delivery of effective and efficient customer-focused
housing management.
 Excellent interpersonal skills with a high levels of organisational,
facilitation and communication skills.
 High levels of ICT literacy with the ability to break down and present
complex information to a variety of audiences visually, verbally and in
writing.
This post is subject to membership of the Protection of Vulnerable Groups
Scheme, therefore you will be required to complete a PVG check and Viewpoint
will cover the fee associated with this.
In return you will receive:
 7 weeks holidays including public holidays (pro rata for part time)
 Flexible shift patterns
 Comprehensive induction
 Generous training opportunities
 Attractive pension scheme
 Subsidised meals
 Free uniforms
 Bluelight Card Discounts
 

For more information including a Job Description and Person Specification please visit our website.