Trust Housing Association has a fantastic opportunity for a Solutions Team Specialist to join our team on a Hybrid basis of home/office working on a part-time, permanent basis. In return, you will receive a competitive salary of £30,230 to £31,813 per annum pro rata.

In return for your enthusiasm and commitment as our Solutions Team Specialist, we will offer you:

• Contracted 17.5 hours per week
• Generous Holiday Entitlement
• Flexi time
• Access to paid training

Trust Housing Association is an organisation that’s never stood still, we’ve embraced change and we place no limits on learning.? Expanding our skills and experience, our confidence and ambition and our capacity to trust, support and care for each other.? 

As a national housing, support and care provider, offering a range of accommodation and support services.? Primarily serving older people in our communities we also provide housing for families and individuals. We have over?3,600?households across the length and breadth of Scotland, from the Highlands and Islands all the way down to the Borders.?? 

About the Solutions Team Specialist role:

Could you be the voice of Trust, to our customers providing reassurance and solutions to their queries and requests by delivering outstanding customer experience across a range of services including rents and allocations. Are you able to deliver exceptional customer service whilst finding solutions by using your knowledge, operational expertise, and enthusiasm?

You will provide support to members of the Customer Experience Team and help the organisation deliver a service which provides the best outcomes for both customers and the business.

Skills and Experience required to become our Solutions Team Specialist:

You must have good verbal, written, and interpersonal communication skills with the ability to deliver a variety of administrative duties and demands, as well as being highly organised and able to work in a structured way. 

You should be a great listener who can develop strong relationships with our customers by ensuring we do what we say we will.

Closing Date: Thursday 2nd May 2024

If you feel you have the skills and experience to become our Solutions Team Specialist and you’d like to work with a prestigious and well-established company working in a person-centred culture that puts people at the heart of all we do, then we’d like to hear from you.

Trust is an Investor in People Platinum accredited employer, a Leader in Diversity, and a great place to work.

We are an equal opportunities employer and welcome applications from all sections of the community.

Trust Housing Association is a Registered Scottish Charity- SC(phone number removed)