Job Reference: /DS/09-03/811/4

Job Title:  Mobile Service Engineer – Gas 

Location: West of Scotland – Applicants must have the right to work in the UK

Salary: Competitive

Contract: Permanent 

Hours per week: Monday to Friday - 40 hours per week 

Business Overview

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Job Overview

We are currently recruiting for a Mobile Service Engineer – Gas to join our passionate and driven team based at our client’s site in West of Scotland.

Benefits

• Wide range of retail discounts
• Discounted gym membership
• Join our Cycle to Work scheme
• Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events
• Access to internal Mental Health First Aiders
• Immediate access to “Opportunity” our internal Learning and Development platform
• Required professional membership fees paid for
• Win monthly Superstar Awards

Key Responsibilities:

Technical

• To undertake maintenance duties as required to making sure all reports are accurately completed within specific timescales.
• To provide a flexible approach to working practices within the maintenance team which could involve undertaking tasks associated with building maintenance.
• Ensure contractual services are delivered in such a way that it is possible to achieve agreed SLA’s and quality targets.
• To produce accurate documentation as required and to keep up-to-date records of statutory inspections e.g. L8 documentation, etc.
• Undertake minor quoted works from initial outset, through installation to completion as required whilst completing all required test certification.
• To undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met. 
• To provide emergency callout response for the client as required and work as part of a call out Rota.
• To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met.
• To provide a professional service and represent the company in a way which ensures customer satisfaction.
• To take a pro-active approach to client liaison and ensure that concerns are dealt with or relayed to management as necessary.
• To be fully aware of contractual requirements and customer needs always.
• Working in a safe manner always, complying with current Health & Safety legislation and Atalian Servest H&S policy.

Customer 

• Developing the service offering in line with customer requirements, delivering continuous improvement activities, responding to customer concerns and implementing corrective action when required.
• Developing and maintaining strong relationships with clients, relevant stakeholders, staff and external bodies.
• Developing effective communication and strong client / supplier relationships to aid business development and retention.

Planning & Organising

• Ensuring SLAs and measurable KPIs for all works allocated to you are achieved.
• Ensuring you have adequate resources to deliver the services in scope including direct labour and the supply chain to deliver the required volume of work to meet contractual SLA’s. 
• Project yourself, your team and the company in a courteous and professional manner at all times.

Team

• Participation in FM and Atalian Servest management meetings as required.
• Sharing best practice with Regional Supervisors and Senior Management and the wider FM team.
• Working closely with colleagues across the Atalian Servest group to promote collaboration and an integrated delivery of client services. 
• Work closely with the Regional Supervisor to undertake business improvement projects as directed. 

Health & Safety

• Helping create and maintain a positive safety culture, leading by example at all times.
• Ensuring all employees are aware of their obligations under the Atalian Servest Health & Safety Policy, and that work is carried out in accordance with the policy at all times.
• Ensuring sub-contractors work in accordance with the Atalian Servest Health & Safety policy.
• Ensure all works are delivered in accordance with the agreed Atalian Servest processes including the production of job / project specific Construction Phase Plans, Risk Assessments and Method statements to ensure that works are always planned and delivered to the highest levels of safety standards.  
• Ensuring that all health, safety and environmental incidents and complaints are reported and investigated and that action points arising from site safety surveys, audits, accident reports and other recommendations are successfully closed off.

Experience and Qualifications:

• Good team member with excellent communications skills with all levels of the workforce.
• Technically qualified.
• NVQ or City & Guilds in the following: gas/plumbing/mechanical services desired.
• Served a recognised apprenticeship in commercial gas with commercial gas tickets such as COCN1, CIGA1, ICPN1, TPCP1a, CDGA1, CCN1 and CENWAT
• ACS registered.
• Electrical/mechanical experience would be advantageous. (18th Edition, F-Gas).
• Having qualifications in more than one field is desirable.
• Clean Full UK Driving Licence.
• Experience working within Facilities Management.
• Strong understanding of Building Services Infrastructure. 
• Strong background in Technical Facilities Management with mechanical bias.
• Broad knowledge of computerized FM and maintenance management systems (BMS).
• The ability to work within a customer focused environment where brand image is very important.
• Sound knowledge of understanding and developing safety documentation to ensure Atalian Servest / site safety procedures are always followed.
• Customer Liaison skills.
• COSHH Awareness.
• Full driving licence.
• Full disclosure is a contractual requirement.

Personal Attributes:

• Positive and confident.
• Customer focussed individual with proactive approach to working. 
• Passionate and focused to deliver a first-class service.
• Ability to work on own initiative and or as part of a team. 
• Ability to work safely always and the ability to understand contract and Health & Safety requirements/regulations.  To lead by example to the team.
• To attempt to solve issues in the first instance in a manner that will not put the client’s products or people at risk.
• Possess effective communication skills with ability to write technical reports and or communicate verbally with Manager, helpdesk and client representatives. 
• Ability to use electronic hand-held devices.   
• Ability to identify issues or risks that require escalation as necessary to Manager.
• Supportive team member & role model to others with