Property Operations Manager
Inverness


This role seeks to find someone who has first class administrative skills, the ability to liaise effectively with a wider team, the ability to support, experience of operational management, ability to manage and monitor financial performance, oversee the work schedule and manage the programming and arranging of routine maintenance as required. If this is you, read on….

Job Description

• Operational Management role of a significant portfolio, you will be required to manage workload and processes effectively, supporting land agents and building surveyors.
• Using the dedicated property management system to monitor, program and manage all routine lease event processes including rent reviews, lease renewals and extensions, lease expires and new lettings referring as required to the in-house land agency and building surveying teams.
• Handling incoming property management enquiries, triaging repair and maintenance requirements, liaising with the land agency and building surveying teams and instructing contractors as required
• Overseeing the property portfolio inspection schedule regime, programming and arranging inspections by the property management team
• Overseeing property compliance checks e.g. gas, EICR, boiler servicing etc, arranging for approved contractors to carry out routine property compliance checks and routine maintenance works as required
• Raise and manage all documentation required to enable project delivery and support progress through approval system
• Co-ordinating debt recovery and allocation of payments received
• Managing the monthly reporting process including producing summary documents
• Managing and monitoring financial performance including coordinating budgeting and forecasting processes
• Reviewing Standard Operating Processes to improve, streamline and automate as much as possible
• Manage the team workload day to day to ensure compliance with client timeline and challenges
• Attend all formal meetings with surveyors and Client to drive the process and business cycle reporting
• Prepare and manage critical communications from internal teams to clients and manage stakeholder engagement

Skill-set

• Degree standard education or equivalent (Prince2)
• Outstanding problem-solving and influencing skills
• Ability to prepare concise reports and prepare and deliver quality PowerPoint presentations to effectively lead discussions
• Able to work with and manipulate spreadsheets /formulas
• Analytical and quantitative skills
• PC Literate - Microsoft Office Suite
• Understanding of operational impact related to actions/decisions
• Motivated to work in a fast-paced organisation
• Demonstrates an effective communication style, with the ability to adapt. We are proud to offer award-winning benefits to support and reward our employees

Benefits

• 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits),
• health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work

Financial:

• Pension
• Company car allowance
• Life assurance at 8 x basic salary
• Group income protection, long term disability insurance
• Interest free season ticket loan, bonus scheme - you will be eligible to participate in Company's Bonus Scheme
• Share incentive plan
• Financial and mortgage advice

To apply for this role, please submit your cv or contact Angela / Brook Street (phone number removed)