Business Change Manager

Location - London (and Cardiff with overnight stays)

Salary - £47,745 - £53,934 DOE

Full-Time

Fixed Term contract of 12 months

Do you have experience in implementing HR and Finance systems?

Do you have a strong background in change management?

Our client is a leading educational entity operating in London/Cardiff for a national cause. With the drive and the desire to train others to fulfil their untapped potential in their chosen profession. As a Business Change Manager, you will play an essential role in the successful implementation of a new HR/Payroll and Finance system. The primary responsibility is to ensure that the group can smoothly transition from the current state to the desired future state.

Responsibilities

• Develop a comprehensive change management strategy aligned with project goals and objectives.
• Develop and manage a comprehensive communication plan to keep stakeholders informed throughout the implementation process.
• Regularly communicate project updates, milestones, and any changes in timelines.
• Identify and engage key stakeholders, including HR and finance employees, management, and the wider Company end-users.
• Communicate the benefits of the new system and address any concerns or resistance.
• Develop and implement a training program to equip employees with the necessary skills to use the new HR and finance system effectively.
• Communicate effectively with stakeholders to manage expectations and address concerns.
• Ensure that communication is tailored to different audience groups and is timely and transparent.
• Identify potential risks and resistance to change within the organisation.
• Will be the lead at joint company/Vendor delivery project meetings and will own and action relevant change management-related tasks.
• Working with the company Learning and Development teams, assess any skill gaps and training needs of employees affected by the new system.
• Conduct a thorough assessment of how the new system will impact workflows, roles, and processes.
• Identify areas of potential disruption and develop mitigation strategies.
• Establish key performance indicators (KPIs) to measure the success of the change management process.
• Regularly monitor and evaluate the effectiveness of the change initiatives and adjust as needed.
• Facilitate business change activity collaboration between HR, payroll, and finance teams to ensure a cohesive implementation.
• Foster a culture of teamwork and shared responsibility for the success of the project.
• Facilitate workshops, focus groups,  and town hall meetings to engage users in the change process.
• Solicit feedback and address concerns to ensure user buy-in and support.
• Develop  a post-implementation support  plan to address any issues that may arise after the system goes live
• Treat colleagues, members, customers, and others with respect in line with our values and Our Respect Charter.
• Champion equality, diversity,  inclusion,  and human rights and be responsible for contributing to achieving the commitments set out in the Company Equality, Diversity, and Inclusion statement.
• Create and maintain comprehensive documentation for all system changes.
• Generate regular reports on change management project status, key performance indicators, and other relevant metrics for management review.
• Comply with the company Data  Protection Policy,  Retention Schedule, and department procedures to ensure personal data is protected at all times.
• Undertake any other duties as requested in line with the job role.

Skills

Certification or training in change management methodologies and frameworks

Project management certification or training (e.g. Project Management Professional – PMP/APM) during the implementation phase

Strong leadership skills including the ability to inspire and motivate teams and influence decision-makers to support the change initiative

An understanding of HR & Finance processes would be highly desirable

Ability to travel, with occasional overnight stays as required

Critical thinking and problem-solving is crucial

Excellent oral and written communication skills, with the ability to adapt style to suit

Experience in implementing HR and Finance systems or similar.

Experience in conducting thorough change management impact assessments to understand how the new system will affect various aspects of the Group.

In-depth understanding of HR and Finance processes (Desirable).

Experience working with relevant software, technology trends, and industry best practices. 

Familiarity with the specific HR and Finance systems being implemented.

Experience in building and managing business relationships.

To find out more about the position, please apply and we will be in touch to discuss the role in more detail.

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