Facilities Service Desk Manager - Expiring soon!

Posted 23/05/2024 by Simply Solutions (Europe) Limited

EH54, Livingston, West Lothian
£27,500 - £33,000/annum

A well-established Building service/Facilities company are currently looking for an experienced Help-desk manager to join them on a full-time basis based in International Operations Centre based in Livingston.

Responsibilities to include but not limited to:

  • Managing the client CAFM system.
  • Manging our Omnichannel communication and ticketing systems.
  • Manage client sub-contractor including: meet with Account Manager, confirm contractors & assets, contact contractors to request quotes, add quotes to system, paperwork and comms.
  • Line management of the Help-desk Team, including objective setting, performance management and development.
  • Work alongside the Operations Manager in developing the ongoing strategy to ensure best fit alongside the company's growth.
  • Monitoring the client Facilities Help-desk email inboxes.
  • Inputting and tracking jobs on the CAFM system as required.
  • Take a cradle to grave approach in the ownership of Help-desk services, including; actively monitoring open jobs and chasing engineers for updates where required.
  • Raising purchasing orders as required.
  • Supporting the Team in reviewing documentation and supporting with any issue raising.
  • Dealing with escalations with sub-contractors’ paperwork/certificate non-submission.
  • Support review of sub-contractor RAMS.
  • Cover team absence and annual leave where required.

Key Requirements:

  • Previous administrative experience required.
  • Previous FM Helpdesk/Operations experience is required.
  • Previous experience overseeing contractors required.
  • Demonstrate strong administration skills.
  • Strong IT skills including Microsoft Office.
  • Excellent telephone and email manner, with solid communication and interpersonal skills.
Contract Length:
Job Reference:
Job ID:
Less than 10

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