Debt Recovery Handler
Posted a week ago by Anderson Knight
We're hiring a Debt Recovery Handler to join a reputable financial services company on a permanent basis. You'll play a crucial role in supporting customers in arrears by implementing effective collection strategies and ensuring positive outcomes.
Key Responsibilities:
- Implement collection activities in accordance with company policies and procedures.
- Manage arrears cases to bring agreements up to date while prioritizing positive customer outcomes.
- Conduct inbound and outbound collection calls, maintaining accurate records after each interaction.
- Correspond with customers via letters, emails, and texts, ensuring meticulous record-keeping.
- Maintain performance levels in alignment with expectations and adhere to compliance procedures.
Essential Experience:
- Worked in a customer services environment, ability to control a call
- Understanding of financial services
- Ideally experience in claims/collections role
Operating Hours:
Mon-Fri 08:00-20:00
Weekends – 09:00-18:00
Shifts are allocated to cover service during working hours on a rotational basis, flexibility is required, hybrid working is available upon completion of training.
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- MD01
- Job ID:
- 221705925
- Applications:
- Less than 10
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