Dual Fuel Engineer

Posted 24/05/2024 by Sureserve Group

TD1, Galashiels, The Scottish Borders
£38,000/annum OTE £45-50K – uncapped

Providor - Dual Fuel Engineer

Contract: Scottish Power 

About Providor:

Providor Ltd is a subsidiary of Sureserve Group Limited and installs domestic smart meters across the UK, working directly for a number of energy suppliers. Meter asset managing services are also provided for some clients.

Purpose of the Role:

- To exchange gas and electricity meters in customers’ homes.

- Provide a first class after-care service which includes a full demonstration to the customer on using their new meter.

- Repairing and maintaining meters after initial install.


- £5,000 sign on bonus

- Performance bonus

- Daily meter fit bonus scheme

- £60 per month lunch expense

- Company pension

- Access to flexible benefit schemes

- Employee Assistance Programme

- 29 days holiday (inc statutory bank holidays)

- £10,000 Life Assurance

- EV car scheme

- Recommend a friend benefit

Specific Roles and Responsibilities:

- To carry out installs, exchanges and removals as per the relevant method statement (in line with Company and Industry standards).

- To ensure service level agreements (SLA’s) are achieved for works allocated.

- Respond to emergency call outs, as business needs dictate (as per rota system in operation).

- To ensure the efficient recording of all works completed or aborted.

- To offer a high standard of customer service to both the client and customer, keeping them informed of works being undertaken and fully demonstrating the meter after completion.

- To risk assess work/working environments before starting any works to avoid damages or injuries.

- To undertake all work in accordance with Health and Safety regulations.

- Report H&S issues encountered in line with company policy.

- A duty of care to ensure any potential risks encountered as a result of your visit are reported in line with industry guidelines, legal requirements & company policy.

- To take accountability for the vehicle & tools/equipment in your possession. This will include a regular stock take of material and regular checks of company van to ensure it is road worthy.

- To record / report any defects of the equipment in your possession.

- To ensure the professional representation of the company is maintained at all times, being clean and well presented in company uniform and being polite and courteous at all times.

- To attend all training and toolbox talks as requested.

- Offer Energy Efficiency Advice.

Relevant Skills and Behaviours:

- Good communicator

- Ability to develop excellent and collaborative working relationships.

- Proven ability to work alone as well as part of a team

- Proven ability to manage a complex workload

- Attention to detail with good decision making / judgement skills

- Adapt to change

Qualifications and Key skills required:

- MET1


- Single phase electric

- MOCOPA (1a and 1c)

- REGT1 and polyphase electric (desirable not essential)

- Full UK Driving licence

- Minimum of 6 months experience in fitting dual fuel smart meters

- 3 phase trained 

- Single-off multi is advantageous

Basic Salary: £38,000 per year not including bonus schemes

OTE £48-53K – uncapped

*Terms and conditions apply

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