Service Advisor Cupra-SEAT & Škoda

Posted 26/06/2024 by West End Garage

FK8, Stirling, Stirling and Falkirk
£30,000 - £33,755/annum

Service Advisor

An exciting position has become available for a full-time Service Advisor based in Stirling. The successful candidate will earn a market leading salary of up to £33,755 per year, depending on skills, previous experience and performance in the role.

The ideal candidate for this role will have at least 2 years’ experience within a dealership as a Service Advisor and be able to cope with the demands of working in a fast paced and exciting environment.

You will report to the Aftersales Manager with key responsibilities to ensure the efficient operation of the service department, to meet and exceed customer expectations and maximise workshop profitability in line with agreed budgets and company business plans, whilst ensuring the highest possible levels of quality and customer care.

Working hours are 42.5 hours per week, Mon to Friday from 08:00-17:00 plus rota Saturday mornings.

Role Requirements

  • Able to adapt to in house system
  • Experience in a similar role within an automotive environment
  • Experience of working within a customer service environment
  • Strong administration skills
  • Excellent IT skills including Microsoft Office and ability to pick up new systems quickly
  • Excellent communication skills
  • Ability to work to deadlines and timeframes
  • Flexible and adaptable approach
  • Full UK Driving Licence
  • Eligible to work in the UK

Role Responsibilities

  • Dealing face to face with customers
  • Ensuring that customers are given exceptional levels of service
  • Using specialised software be required to price jobs and upsell
  • Dealing with phone calls quickly and efficiently
  • Plan the workshop day
  • Ensuring that you maximise workshop efficiencies and profit
  • Invoicing and taking payment from customers
  • Keeping the reception area tidy


West End Garage is an independent and privately-owned business working with Škoda, Cupra & SEAT since 1987. Today we are one of the UK’s leading dealerships for the brand with sites located in Edinburgh, Stirling and Dunfermline.

Why should you apply?

  • The chance to join a well-established company
  • The opportunity to become part of a hardworking, dedicated team
  • To showcase your knowledge and experience

If you are ready to start your career at West End Garage, then click APPLY now! We can’t wait to hear from you!

West End Garage works with third party employment agencies. Once you have submitted your application it will be passed to the third-party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

Contract Length:
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