IT Support Officer

Posted 28/06/2024 by Viewpoint Housing Association Ltd

EH9, Blackford, City of Edinburgh

We are looking to recruit a skilled, motivated and enthusiastic IT professional, with a customer focused attitude, coupled with the ability to “get the job done”, adding real value to our IT team.  Working within our Business Support IT team you will play a vital ‘first point of contact’ role, shaping the service provided to our internal customers.

Key responsibilities will include providing an outstanding customer-focussed IT support service to over 140 users across sites in Edinburgh and Fife.   You’ll field support requests via e-mail, phone and in person.  You’ll recognise and respond sensitively to individual needs to ensure a quality service at all times. This varied role also involves maintaining our servers and networking infrastructure, as well as supporting our older applications and rolling out new systems.

This job is about more than just supporting our technology; it’s about empowering our people to get the most from it. 

You should have:

  • An IT related qualification and / or at least 3 years’ proven experience in a similar role.
  • Experience of supporting IT and networks in multiple sites.
  • Excellent communication and people skills.
  • A commitment to customer care and continuous improvement.
  • The ability to work independently and prioritise tasks.
  • Experience in supporting MS Office, Windows Server, Azure, Intune, and MSSQL.
  • Experience in creating reports using SQL Server Reporting Services is desirable.
  • Experience in supporting housing management systems in the social housing sector is also desirable.
  • A full driving licence and access to your own transport is essential.

The successful applicant will be required to complete a Standard Disclosure check.

About us

Viewpoint’s vision is to create Joy in Later Years. We operate 2 care homes and house over 1300 tenants in Edinburgh, the Lothians and Fife.

Benefits include:

  • 7 weeks annual leave including public holidays
  • Attractive pension scheme
  • Access to subsidised meals
  • Wellbeing Support – Employee Assistance Programme
  • Access to Blue Light Card Discounts
  • Free parking

For a comprehensive list of the essential and desirable criteria required for the posts, please refer to the relevant Job Description and Person Specification attached.

How to Apply

To apply for the vacancy you must complete our online application form - we do not accept CV's. 

When completing the form please refer to our Job Description and Person Specification as we are looking for you to evidence and demonstrate in the personal statement section of our online application why you are the best person for this role.

Closing date:       Thursday, 25 July 2024 at 5 pm

Interviews to take place week commencing:     12 August 2024

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