Customer Service Advisor

Posted 03/07/2024 by Müller

East Kilbride
Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer's Top 100 list of Britain's Biggest Brands and is picked from shelves millions of times each year. Müller UK & Ireland includes:

Müller Milk & Ingredients which aims to be Britain's private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country.

Müller Yogurt & Desserts which is the UK's leading yogurt manufacturer which aims to create millions more Müller moments for its consumers. It is responsible for major brands like Müller Corner, Müllerlight, Müller Bliss, Müller Rice, FRijj and Müller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility.

Müller UK & Ireland want to deliver our ambition to be the biggest and best dairy company in the UK and Ireland, and our plans for further growth mean that we are now looking to recruit new team members to ensure all calls are answered within the service level agreement whilst delivering excellent customer service and an overall good customer experience, countrywide.

We are currently recruiting within our Customer Service Team in East Kilbride for a part time Customer Service Advisor. The hours are 30 per week and the shift pattern is 5 days over 7.

Please note that this is a 12 month Fixed Term position.

We are looking for experienced individuals to ensure all calls are answered within the service level agreement while delivering excellent customer service and an overall good customer experience. To manage and prioritise workload, ensuring all customers orders are obtained and accurately inputted into the system. Our employees are rewarded with numerous benefits as part of their employment, including:
• Competitive Salary / Bonus scheme
• Contributory pension plan / Life Assurance
• Employee Assistance Programme / Generous annual leave increasing with service
• Flexible benefits programme
• In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store.

Customer Service Advisor key responsibilities will include:
• Data Entry - Order Capture using AS400/SAP systems. Update Trackers and Reports accurately with information gathered from various systems.
• Customer engagement via Call & Email handling both inbound and outbound providing excellent customer service seeing through to closure.
• Continuous Improvement - Follow structured ways of working and Standard Operating Procedures.
• Work cross functionally with MMID, Production Planning, Commercial to fulfil customer requirements and resolve service issues.
• Maintain allocated SOP, Customer Data files and supporting data used by the customer service team

Key skills & experience for the Customer Service Advisor:
•Excellent customer service skills
•Awareness of body language / tone
•Able to construct written communication professionally
•Able to give and receive constructive feedback
•Able to difuse a confrontational situation
•Able to wrap up a call timely and efficiently
•Able to multitask and work within pressured environment
•Working knowledge of Microsoft Word and Excel
•Logical thinking and problem-solving skills
•Planning and time management
•Excellent listening skills

The Process

If you have the skills and experience in the above areas and would like to be considered for this role, please apply today.

#L1 - MB1 #LI-Hybrid
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