Customer Service Support - FTC

Posted 09/07/2024 by Ibstock PLC

Mossend Sales Office

WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions.

Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain.

We are fully committed to a net zero future and continue to invest in expertise and product development to manufacture more efficiently and sustainably. We pride ourselves on leading for new, innovative and sustainable products and solutions, both for today and for a new era of building.

To support our progress, we are currently recruiting for a Customer Service Support to come and join our team at our Mossend site in Bellshill, ML4 1RR

(This is fixed term 9 month Maternity cover)

The ideal candidate will have recently worked within a customer service role dealing with customers predominantly over the phone and by email.

Specific responsibilities include:

Responding to customer enquiries, pricing requests, delivery information by telephone and email.

Confirming stock availability to complete Commercial Invoices, and Packing lists for export orders.

Checking of Addresses, Pricing, Discount, Product and Haulage Availability.

Raising site registrations on the company CRM package

Entry of Samples Requests, site registrations, pricing requests and schedules.

Investigating credit requests and additional invoices.

Preparing Credit notes and additional invoices.

Ensure that regular and accurate updates are made on company CRM package.

Order Book and schedule Clearance

Essential Qualifications & Experience:

Good interpersonal and communication skills – verbal and written

Evidence of working as part of an effective team

Participation in training events, which may necessitate travel and overnight stays

Excellent telephone manner and accurate keyboard skills

Flexible and enthusiastic individual able to work under pressure and use own initiative

Excellent working knowledge in Microsoft applications including email, Excel and Word.

Full driving Licence

Think you can make a difference? WE ARE your future.

More details:

  • Full Time Fixed Term Maternity cover – (9 months)
  • Competitive salary
  • 10% matched pension, administered by Legal and General
  • 3x life insurance
  • Full access to Employee Assistance programme for self and family members
  • Access to high street retail discounts platform – with access to discounts at Tesco, Asda, etc…
  • Personal development and career progression opportunities

Our commitment to diversity and inclusion?

Excited about the role, but your past experience or qualifications don’t perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification. Here at Ibstock Plc we are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across the Ibstock Group.

Ibstock Plc are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.

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