Customer Support Coordinator
Posted 10/09/2024 by Office Angels
Are you an experienced sales support administrator with a real passion for providing first-class customer service? Do you thrive in a fast-paced environment? If so, this could be the role for you!
Job Title: Customer Support Coordinator
Location: Livingston (on-site)
Contract Details: Permanent, Full Time
Salary: Up to £25,000 per annum (depending on experience)
Start Date: ASAP (flexible for the right candidate)
Hours: Mon - Thurs 8.30-5pm and 3pm finish on Fridays!!!
Holidays: 25 days + 8 stats (they have a Christmas shutdown!!!)
About Our Client:
"A workplace that gives you more" is what our incredible client promises not only to their customers and clients, but also to their employees. We are working with one of our long-standing clients as a rare opportunity has opened to join their highly successful e-commerce team. They are looking for an experienced, personable, professional, and tenacious customer service representative to join their busy and enthusiastic team in their Livingston office. The company are focused on providing excellent customer care through various channels, including telephone, email, and live chat to ensure that they maintain their positive reputation and continue driving their business forward. As a key player in their e-commerce team and customer service team, you will be responsible for processing and coordinating all orders from the e-commerce and online sales channels, acting as the first point of contact for suppliers and customers and resolving any issues that may arise throughout the supply chain. Therefore, to be considered for this role, you must have considerable administration experience, ideally within a B2B (business to business) capacity, be skilled at inputting and processing large volumes of data accurately and have a real passion for customer service.
Job Roles and Responsibilities:
* Provide exceptional end-to-end customer care through live chat, email, and telephone throughout all stages of the customer journey.
* Processing a high volume of e-commerce and online sales orders efficiently and accurately across multiple supply chains.
* Accurately maintain the customer database (Salesforce & Microsoft Dynamics).
* Manage credit card transactions and other payment methods associated with customer orders.
* Liaise with suppliers, customers, and internal teams to ensure the smooth running of daily activities.
* Escalate complaints to the relevant parties if or when required.
Key Skills and Qualities:
To be successful in this role you must have the following:
* Relevant work experience in a customer support/sales support role.
* Experience of processing orders within defined time-frames.
* Previous administration experience is essential.
* Excellent communication skills.
* Ability to work alone and as part of a close-knit team.
* Experience of working with CRM/ERP systems.
* Strong computer skills (including proficiency in Microsoft Platforms such as Excel).
* Flexible and enthusiastic approach with a focus on service and delivery.
* Ability to maintain high levels of accuracy when gathering and inputting data.
How to apply:
If you are a highly motivated individual with a genuine passion for providing exemplary customer service and administration and have a strong desire to work as part of an inclusive team, we would love to hear from you. We are very excited to read your application and hope that we can welcome you to our client's amazing team soon!
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- JN -082024-388005_1725960228
- Job ID:
- 222296487
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