• Hybrid working on offer – 3 days a week from the Edinburgh Park office and 2 from home
• Retain, grow and manage a well-established customer base across Scotland
• Join a supportive, friendly and nurturing team and culture

About Pulsant:

Pulsant is a leading UK infrastructure provider, offering innovative edge infrastructure solutions through our PlatformEdge. With 12 strategically located data centres and a dedicated team of over 330 professionals, we support 1500+ clients with cloud, connectivity, and compute services across the UK.

The Role:
As a Client Success Account Manager, you'll manage and grow a portfolio of around 30 established clients across Scotland, driving retention, growth, and client satisfaction to meet sales targets. Reporting to the Head of Sales for Scotland and as part of a small close-knit team, you'll be supported by cross functional teams such as Sales Operations, Client Service Management, Product and Delivery. 

What You’ll Do:

• Drive growth in sales and retention within existing client accounts.
• Create upsell and cross-sell strategies leveraging our PlatformEdge capabilities to meet / exceed monthly sales targets.
• Collaborate with internal teams to support clients and ensure smooth service delivery.
• Provide weekly AOV and Contract Bank churn forecasts, with defined close plans/mitigation activities stepping through the timelines associated to each sales stage

What We’re Looking For:

• Proven experience in B2B account management, retention, and growth in tech services or software.
• Ability to manage multiple accounts, including complex renewals.
• Strong knowledge of Scotland's tech industry.
• A team player with a hands-on approach and a track record of exceeding targets.