Please note this role will close at 00:01 on the 16th April so we advise making your application by midnight on the 15th April.

This role is a 12 month contract.

About Ofcom

Ofcom is the regulator for the communications services that we use and rely on each day. We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.

Our culture is clear – we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom.

We focus not only on what we do, but how we do it. We pride ourselves on being an organisation of people who genuinely care about helping others.

About the job

Ofcom is looking for an experienced digital project manager with a product skill set to help improve the website and digital services for our visitors. This role is about bringing people together, making plans, defining success outcomes and supporting delivery.

Ofcom is the UK’s communications watchdog. We regulate services from phone and broadband to TV and radio, airwaves and the postal service. We’re also taking on new duties to make online services safer for everyone. It’s important work on behalf of people across the UK.

Most people find Ofcom through our website and we’re seeking an experienced, organised and collaborative digital project person to help make it happen. We’re looking for someone who takes real pride in ensuring innovation, accessibility and quality in digital/web design, making sure it is centred on the user and based on good evidence.

You will be working alongside our product manager and digital content lead, bringing together development and content initiatives, creating projects plans and engaging and influencing key stakeholders to convey the value of what we do and why we do it. Our digital development is hybrid so agile and waterfall knowledge is needed.

You will also champion usability, working with colleagues across Ofcom to develop technical solutions that always put users’ needs first, and are based on evidence, data and insights.

High-quality, reliable communications services have never mattered more to people’s lives. The industries Ofcom regulates are evolving fast, making this an exciting time to join our team. And the role is flexible: we are open to either full- or part-time candidates, and we offer hybrid working tied to a choice of offices in London, Edinburgh and Manchester.

The Digital Project Manager sits in Ofcom’s friendly and expert Communications team – judged by PR Week as the best place to work in-house in the UK.

Your key responsibilities

• Creating team plans and organising tasks for content and development work
• Defining, measuring and communicating success of projects
• Supporting the digital team, removing barriers to get work started
• Working with the digital product manager on digital projects delivered by ICT and how best to define the value and set communications plans
• Supporting the digital product manager in delivering packages of work in a hybrid manner
• Supporting the digital content lead in content project delivery
• Adapting a toolkit of agile and waterfall skills and approaches to the needs of each project and their delivery needs
• Bringing our personas and their user journeys into the heart of what we do
• Writing up documentation and ensuring rigour in information storage
• Working with the product manager to detail out our stakeholders’ needs and user stories
• Collaborating in a positive, open way with multidisciplinary teams in Communications, ICT and external CMS providers
• Engaging with the Government Digital Service’s toolkits, frameworks and best practice, helping Ofcom to understand the latest in product management tools and techniques
• Attending and representing the team in steering groups and meetings
• Taking responsibility for your projects, workstreams and actions, ensuring your work enables the wider team to deliver

Essential experience and skills

• Experience working in a digital hybrid waterfall and agile approach and adapting approach and tools to each given scenario
• Solid track record of developing and releasing digital products
• Experience of understanding and engaging with users to improve products, commissioning research and turning qualitative and quantitative insight into product improvements
• Sound knowledge of how evaluation tools can be used to identify improvements, spot risks and evaluate success. Ability to reconcile differing views using evidence, user research and analytics to inform our decisions
• A passion and experience in implementing innovation, AI, accessibility and quality in digital design, being centred on the user and based on good evidence
• Working knowledge of Government Digital Service best practice and principles.
• Familiarity with relevant tools – such as Figma or Adobe XD for creating prototypes; Prince2/Agile Scrum for project management
• Articulating Ideas: Excellent communication skills, influencing skills and reporting on success outcomes for different audiences. Excellent writing skills and experience of producing communication plans and stakeholder engagement
• Forming Relationships: Building relationships and work positively in and across teams, handling a range of stakeholder, ICT and external relationships

At Ofcom we prioritise inclusive and diverse recruitment in order to truly reflect the society we represent.

Where positions are listed as full time, we remain open to reduced hours, part-time arrangements, job shares and other flexible working options from day one of employment. We warmly welcome applications from candidate returning to work after a break – for whatever reason.

As a disability confident employer, we offer interviews to any disabled applicant who meet essential criteria for advertised roles. Learn more about the scheme here.

If you need information in an alternative format or have specific preferences, please contact our recruitment team.