Account Manager - Scotland Posted a week ago by BCS Group Quick apply Location: Scotland The Role:The Account Manager role is responsible for maintaining and developing a customer portfolio focusing on new business and account management, Identifying areas for innovation and investment to assist with growth.Key Responsibilities:SalesAchieve growth in all areas of BCS Group and ensure sales targets are monitored to ensure targets will be achievedManage a customer portfolio of key accounts and specialist projects, to build strong and lasting relationshipsDevelop relationships with key suppliers and manufacturers to ensure knowledge and understanding of the latest industry products and innovationsWork with Barhale senior management to ensure leads are generated where appropriateBusiness Development Offer full support to Sales Manager on PQQs, tenders and major projects that benefit the businessWork closely with Business Unit Management, Sales Manager and Marketing Team to ensure the right customers are being targeted with offers, promotions, clearances and special offersIdentify mailshots and exhibitions that BCS should attend as a businessEnsure that customer feedback is obtained and shared regularly to make the business more efficient and to maintain a high level of customer serviceMonitor competition from a sales perspective and ensure that all information is sharedCustomer Relationship ManagementManage all customer activity via the CRM system to ensure all relevant data and information is captured as well as maintain a pipeline of opportunitiesEnter all customer visits and calls in the CRMParticipate in networking at industry events and exhibitions to benefit the businessEnsure customer complaints are dealt with and addressed in a timely and professional manner and closed out correctly with all necessary departments and managersReports & AdministrationComplete a winning works summary every month that contributes towards the board report and quarterly business review submissionsShare good news stories; major wins, new accounts, high profile orders, tender success on all relevant platforms including Barhale news and communication cascades that raise the profile of BCS GroupComplete your administration requirements in a timely fashionKey measures & targets:Sales targetsNew businessCustomer retentionCustomer satisfactionKey relationships:Sales ManagerInternal Sales TeamKey ClientsKey SuppliersAccounts TeamPerson Specification:The successful candidate is likely to meet all of the following criteria:Essential Experience and in-depth knowledge and understanding of working in salesStrong verbal and written communication skillsGood time management and planning skillsAbility to prioritise workload and meet deadlinesStrong presentation skillsIT skills, CRM and design software experience are essentialTeam playerExperience working in the construction, distribution or hire industry Type: Permanent Job ID: 221521688 Contract Length: Permanent Job Reference: VPA3C734CB-MP-53833-439 View full descriptionHide full description