Customer Support Engineer
Job Description
We are seeking a highly motivated and customer-focused Customer Support Engineer to join our engineering team. This role is responsible for providing technical support and problem resolution related to the mechanical and electrical components of generators and associated auxiliary systems. The successful candidate will work closely with customers, field teams, and engineering departments to ensure reliable operation, maintenance, troubleshooting, and commissioning support.
As part of a multi-disciplinary engineering environment, the role also offers opportunities to broaden expertise across gas turbine and steam turbine operational systems.
Key Responsibilities
Support the operation and maintenance of generators and auxiliary systems during planned outages, forced outages, and normal operations.
Troubleshoot, verify, and maintain generator mechanical/electrical components, auxiliary systems, control systems, and instrumentation.
Carry out on-site commissioning activities and prepare post-outage commissioning reports.
Prepare technical reports, procedures, specifications, and customer presentations in line with engineering standards and company procedures.
Respond to customer technical issues using sound engineering principles, technical product knowledge, and analytical problem-solving skills.
Lead and manage root cause analysis investigations for technical issues and implement corrective and preventive actions.
Act as liaison between field operations and engineering/design teams to drive timely technical resolutions.
Support RFQ and PO preparation activities and assist procurement teams with vendor qualification and technical specifications.
Collaborate with technical proposal engineers to support new business development opportunities.
Build and maintain strong customer relationships while ensuring effective communication of technical requirements and developments.
Represent the company professionally during inspections, customer meetings, and vendor interactions.
Participate in continuous improvement initiatives, including the revision and development of Quality Management procedures.
Support emergency and unplanned outage activities, including off-hours and weekend work when required.
We are seeking a highly motivated and customer-focused Customer Support Engineer to join our engineering team. This role is responsible for providing technical support and problem resolution related to the mechanical and electrical components of generators and associated auxiliary systems. The successful candidate will work closely with customers, field teams, and engineering departments to ensure reliable operation, maintenance, troubleshooting, and commissioning support.
As part of a multi-disciplinary engineering environment, the role also offers opportunities to broaden expertise across gas turbine and steam turbine operational systems.
Key Responsibilities
Support the operation and maintenance of generators and auxiliary systems during planned outages, forced outages, and normal operations.
Troubleshoot, verify, and maintain generator mechanical/electrical components, auxiliary systems, control systems, and instrumentation.
Carry out on-site commissioning activities and prepare post-outage commissioning reports.
Prepare technical reports, procedures, specifications, and customer presentations in line with engineering standards and company procedures.
Respond to customer technical issues using sound engineering principles, technical product knowledge, and analytical problem-solving skills.
Lead and manage root cause analysis investigations for technical issues and implement corrective and preventive actions.
Act as liaison between field operations and engineering/design teams to drive timely technical resolutions.
Support RFQ and PO preparation activities and assist procurement teams with vendor qualification and technical specifications.
Collaborate with technical proposal engineers to support new business development opportunities.
Build and maintain strong customer relationships while ensuring effective communication of technical requirements and developments.
Represent the company professionally during inspections, customer meetings, and vendor interactions.
Participate in continuous improvement initiatives, including the revision and development of Quality Management procedures.
Support emergency and unplanned outage activities, including off-hours and weekend work when required.
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