Assistant Manager (Residential)

Aberdeen

Salary - Up to £27k + bonus potential & benefits 

New opportunity alert!

EMBS Property are representing a client in Aberdeen looking to find a talented Assistant Manager for their impressive residential building.

Key criteria for this role:

Strong leadership - ideally leading a small team with all aspects of performance management.

Customer services - to be experienced and have a strong customer service ethos.

A background in PBSA, BTR, FM or hotel management.

Overview of the role:

The role of an Assistant Manager is to support the General Manager and assist in overseeing all day to day operations and help manage the onsite teams.

You would be responsible for ensuring the highest standards are achieved in every aspect including: sales & marketing, resident experience, customer satisfaction, event coordination, facilities/maintenance management, tenancy administration, customer service and more!

Role Outline:

● Management and development of the onsite team

● Oversee the tenancy cycle including viewings, check in and out, inspections, tenancy agreements, rent & arrears management

● Contribute to community building within the site to ensure residents feel at home

● Update and complete financial records such as petty cash, expenses and bank reconciliations

● Work to agreed budgets

● Relationship management with key stakeholders and supporting partners

● Ensure best practice and excellent customer service standards at all times within the onsite team

● Coordinate all maintenance requests and planned works on site

● Ensure the site is health and safety compliant

● Organising social events for residents

● Oversee sales and marketing activity to promote the site in order to achieve KPI’s

To be considered for and be successful in this role you will need to be 100% customer service focused, a strong team leader, self-motivated, well organised and great under pressure.

This is a great opportunity for someone who wants a genuine opportunity to influence and shape the experience of those living within the building as well as progress within the company.

EMBS Property is acting as an external talent partner.