Project Coordinator - £25-26.5k - Hillington

Sureserve Group, has a renowned name in providing leading compliance and energy services across the UK, takes pride in employing over 3,200 employees nationwide. Being a part of the illustrious Sureserve Group, Everwarm employs over 525 people, delivering high-quality, multi-measure projects all across the UK.

We focus on quality of service and delivery, and on improving the lives our clients and their customers by creating better environments in which to work, live and learn. Our vision is to be a unique and outstanding asset and energy services organisation, where we lead our market and innovate in our sectors.

Our values:

We behave with integrity, care, keeping promises

We are objective, trustworthy and responsible

We seek to deliver organic and acquired growth

We do business the right way

We respect our colleagues

We have a focus on operational excellence

We respect the laws and the principles of the jurisdictions in which we operate

We behave in a socially and environmentally responsible manner

Overview:

We are currently recruiting for a Project Coordinator to join our team on a full time, permanent basis. This role covers a range of administration duties, provide excellent day to day customer service to our clients and support engineers in the field.

Key Responsibilities:

• Receive and respond to telephone and/or email queries from clients, residents and other colleagues in a timely manner.

• Monitor and update resident satisfaction, complaint, and defect KPI spreadsheets as required.

• Measuring compliance of the work

• Provide telephone and email support to engineers for non-technical enquiries.

• Have a sound understanding and appreciation of the works being carried out and able to translate this simply and effectively whilst talking to both internal and external customers

• Prepare and raise material orders/requisitions as required to meet the programme

• Ensure all relevant files/documents/correspondences are filed correctly within specific contract/project directories.

• Documentation control and update

• Input and maintain data on the management system

• Attend meetings when required, e.g. programming meetings and team meetings

• Provide feedback/comments on failure(s) or requirement

Skills/Qualifications:

• Previous office administration experience gained within a fast-paced environment
• Understanding of basic principles of Office Practice
• Provide excellent customer service and the ability to build relationships with clients.
• Excellent communication skills, written and oral, both in person and via the telephone
• A good understanding and proven demonstrable experience of Microsoft packages including Outlook, Word, Excel and PowerPoint

What We Offer:

• Competitive Salary
• Employer contributed pension scheme
• Employee Assistance Programme with 24 hours telephone and online access
• Generous sick leave
• 32 days annual leave (Inc. statutory bank holidays and Christmas and New Year Closure!)
• Sureserve Group Academy programme that acknowledges the success of our trainees and apprentices
• Sureserve Group Legends scheme, with a reward for the ultimate legend!
• Employee engagement events to bring together colleagues and families e.g. Everwarm Family Fun Day, Summer BBQ, Christmas Night out!
• Access to Flexible Benefits Scheme (including buy holidays, discount to retailers, bike to work scheme, Healthshield care plan, and many more).

We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.

Apply today to join our remarkable team

If you have the skills and experience we're looking for, we'd love to hear from you!

Successful applicants will be required to provide evidence of their eligibility to work in the UK, & DBS checks will be conducted prior to employment.