On Site Hypercare Manager
 
BASED Scotland and Global
 
Are you looking to work for a company doing something truly incredible, disruptive and exciting? Now is your chance! Intelligent Growth Solutions (IGS) was founded in 2013 and has brought together decades of farming and engineering experience to create a market-leading agritech business with a vision to revolutionise indoor growing. 
Over the last decade, IGS has built its reputation as a leading global provider of vertical farming technology, and is now looking to recruit an on Site Hyper Care Manager to join the team.
 
Job Overview:
 
The Hypercare Site Manager will assist Customers in achieving operational success, safely and efficiently with their new Growth Tower.  
 
Their responsibility will be to oversee the operation of the IGS Growth Towers, working collaboratively with the customer to minimise disruptions and ensure best practises are followed. Initially, this person will be based at our Crop Research Centre in Invergowrie, Scotland whilst they are upskilled in our product offerings. Once fully trained, this person will then be based long-term at the Customer site. This could be anywhere in the world. The exact duration will depend on the size and scale of the operation. The Hypercare Site Manager will be a representative of the Hypercare team, whose purpose is to provide services that will empower our customers to be competent and confident growers.
 
In addition, the person must work closely with the Product, Customer Support and Crop Research teams to diagnose issues and continuously optimise the customers’ performance.
 
The Person:
 
To be considered for this role, you will ideally have demonstrable large scale production management, or similar experience.
 
You have experience of supporting business critical products across services.  You can build good rapport with customers ensuring they feel valued and supported. You can manage the on-going care of our customers. Proactively communicate with customers and other departments in the company to drive success for the users.  You can learn quickly and will turn that skill to the language and process of Total Control Environment Agriculture to better communicate with stakeholders.  You are tenacious and robust, but remain polite, on behalf of our customers; you are focused on customer delight, safety and seek solutions.  You strive to be the best you can be, displaying compassion, patience, and integrity.
 
Required Skills:
Key Skills required for this will include:

• Safety-minded approach to all operations
• Experience of working with customers directly essential
• Excellent leadership and management skills
• Experience of working in a manager role in a technical or engineering environment (construction or manufacturing)
• Strong Microsoft Office knowledge
• Good attention to detail, self-motivating and excellent problem solver
• Ability to work to tight timescales and key milestones
• Positive and professional demeanour
• Research and analytical skills
• Root cause analysis
• Agronomy or horticulture qualifications / experience desirable
• Working within a quality standard accredited organisation eg ISO9001:2015, or AS9100
• Strong Verbal and Written Communication skills

IGS is focused on delivering innovative solutions to enable our customers to sustainably grow high-quality crops all year round. This is made possible by a highly inclusive, empowered, constructive, challenging and team-driven culture. However, we are still a business and people like you deserve to be well rewarded for your passion, energy, commitment and effort. Your base salary is accompanied by core benefits including; 7 weeks' holiday, solid pension, opt in Private Health Care, company sick pay, Income Protection, Life Assurance x 4 of basic salary, Lifestyle & Recognition benefits and personal development/training funding.
 
Please apply via our website.