Steele Charles are delighted to have been retained with a multi-national import-export business in Fife. The organisation is seeking to hire an ambitious individual with a passion for sales and customer service. 

Personality and gumption is a must for this role and the right attitude will stand out above experience. This could be suitable for a fresh grad or someone with a few years experience looking to join an organisation where they can have a more meaningful career. 

Key Responsibilities:

• To show a high level of competency and organisational skills working within a team environment providing a total quality service to internal and external customers. Ensuring that a professional representation of the company, its services and values with a positive can-do attitude are exhibited at all times.
• Managing existing and prospective customers to maximise product take up and sales opportunities.
• Taking incoming sales enquiries professionally and offering product advice as required.
• Preparing customer quotations ensuring profitability is maximised by up-selling and cross-selling.
• Obtaining pricing and availability from suppliers for non-stock items as necessary.
• Maximise CCB on every order.
• Processing sales orders quickly and accurately, working in line with company procedures.
• Keeping the data on the CRM accurate, updating number of machines and customer categories
• Handle customer complaints, provide appropriate solutions and alternatives.

Skills:

• Proven customer support experience or experience as a client service representative
• Experience of working with technical or complex information
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Ability to build effective working relationships with internal and external customers.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication skills
• Skilled in negotiation and dealing with complaints.

If this position is of interest, please reach out or apply with an up to date CV.