Job Title: Customer Service Administrator

Location: Edinburgh, Lothian Road EH1 2DH

Type: Temp to Perm, Full-Time, Fully Office Working

Hours: Monday to Friday, 09:00 - 17:00

Tate Recruitment is seeking outstanding Customer Service Administrators to join their client, Diligenta, in Edinburgh.

For nearly 200 years, people have trusted Standard Life/ Diligenta to take care of their retirement needs and life savings. Standard Life is now a part of Diligenta, a UK-based FCA-regulated subsidiary of Tata Consultancy Services (TCS), and it specialises in the provision of business process services for the life and pensions industry.

Today, they provide services to millions of clients who approach them directly, through advisers, and through their employer's pension plan. They take pride in consistently delivering excellent client service.

Are you a skilled communicator with a passion for providing exceptional customer service? Do you thrive in a fast-paced office environment? If so, we want to hear from you!

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email and mail.
• Process pension-related transactions accurately and efficiently.
• Maintain up-to-date records of customer interactions and transactions.
• Collaborate with internal teams to resolve customer issues and escalate complex matters as necessary.
• Provide support to clients with navigating our online portal and other digital platforms.
• Assist with general administrative tasks to ensure smooth operations of the office.

Requirements:

• Previous experience in a customer service or administrative role is preferred.
• Strong communication skills, both verbal and written.
• Excellent attention to detail and ability to multitask effectively.
• Proficiency in MS Office suite and ability to learn new software systems.
• A positive attitude and willingness to work collaboratively in a team environment.
• Knowledge of pension services or financial services industry is a plus but not required.

Benefits:

• Competitive hourly rate during temp period with potential for permanent placement.
• Opportunity for growth and career advancement within the company.
• Full-time, consistent schedule with weekends and evenings off.
• Convenient location in central Edinburgh, easily accessible by public transportation.

If you are ready to embark on a rewarding career journey with a reputable pension provider, we encourage you to apply today!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.