As Duty Manager, you will work across all areas of the resort supporting and motivating the Team, and focusing on providing the highest level of standards and services to all guests. You will be present on the floor, taking an active role in the day-to-day operations of the Resort, and be proactive in planning ahead. Our ideal candidate will be energetic, self-drive, have excellent attention to detail and enthusiastic about working within a rapidly expanding business.

Responsibilities

• Direct, oversee, and manage smooth daily operations.
• Liaise with all departments to maintain open lines of communication across the board
• Oversee staff duties within each department and ensure efficient working practices
• Responsible for the smooth running of day-to-day operations
• Help in focusing on a positive environment for employees and guests
• Ensure that guest requests are executed correctly
• Ensure the cleanliness and safety of all spaces are maintained

Requirements

• Positive attitude, always going above and beyond for guests
• Attention to detail
• Hands-on approach and passion for customer service
• Have experience in an assistant management or similar management role
• Customer service experience
• Team management skills
• Strong organisational skills
• Strong problem-solving skills

Benefits include

• Rentable accommodation available
• Advanced rotas & balanced work-life balance
• Complimentary use of outdoor sports equipment
• Access to an Award Winning Spa
• Family & friends Resort discounts
• Retention Bonus
• Complimentary travel within the local area, to and from work
• Staff discounts

HOPSPO function as an Employment Agancy in relation to this vacancy.