Customer Care Agent
Posted a week ago by Candidate Source
You will be required to work 37.5 hours per week, working shifts across Monday-Friday, between the hours of 08:00-20:00. Saturdays will be worked once every 4 weeks between the hours of 09:00-17:00, when a Saturday is worked you will get the time back in lieu the following week.
Shifts will be provided in advance and this role offers home working within the UK.
Shift Pattern
- Week 1 – 8am – 4pm - Monday to Friday
- Week 2 – 12pm – 8pm - Monday to Friday
- Week 3 – 9-5pm - Monday to Friday
- Week 4 – 12pm-8pm – Monday, Tuesday, Wednesday, Friday and Saturday (Saturday is 9am – 5pm)
The role is not sales or advisory related, but you will have realistic key performance indicators to meet on your work. You will benefit from remote working and holiday pay on this fixed term contract.
What you’ll be doing as Customer Care Agent:
- Receiving inbound calls to discuss account queries and issues
- Listening carefully and working to find a solution at the first point of contact
- Taking detailed notes relating to more complex queries, complaints or fraudulent activity to pass onto specialist teams
- Providing a high level of service to each customer, taking into account vulnerabilities and adapting your approach
- Adhering to the bank’s regulatory guidelines and training
- Completing day to day administration
- Providing clear communication to external and internal contacts
- Previous customer service experience
- Confident working with vulnerable customers and knowledgeable of the TEXAS model
- Knowledge of financial products would be advantageous
- Proactive and motivated to resolve issues first time and exceed service expectations
- Desire to learn and improve
We are committed to equality of opportunity for contractors all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any job offer is subject to satisfactory pre-employment screening checks. These consist of 5-year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
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- Type:
- Contract
- Start Date:
- 03/06/2024
- Contract Length:
- Fixed Term Contract
- Contact Name:
- Login or register to view
- Job Reference:
- 1417TW2005
- Job ID:
- 221684981
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