Helpdesk Administrator

Posted a week ago by Invictus Group

Location:
Westhill, Aberdeenshire
Salary/Rate:
£26,250/annum

SKILLS & ATTRIBUTES:

The successful candidate will have the following:

  • Practical experience in a similar role.
  • Understanding of asset management principals and maintenance techniques.
  • Understanding of planned and reactive services.
  • A pro-active attitude.
  • Excellent verbal communication skills and ability to form working relationships.
  • IT proficient in Excel and Word
  • The ability to form relationships with clients and to exceed customer expectation.
  • Approachable demeanour and a demonstrable commitment to team working through flexible working hours.
  • A knowledge of Health & Safety requirements.
  • A commitment to continuing professional development.
  • Excellent record keeping

RESPONSIBILITIES:

To ensure the satisfactory performance and further development of all tasks for which he/she is responsible including:

  • Compliance with contractual requirements.
  • Supporting client satisfaction and quality of service.
  • Identifying and proposing  innovations to improve service delivery
  • Ensuring the company systems are implemented in a manner, which fully complies with all legal, qualitative, health, safety and environmental standards and other relevant guidance.
  • Delivery of works as directed by their line manager to ensure satisfactory quality levels.
  • Developing competencylevels through a commitment to continuing professional development.
  • To maintain a driving licence to remain mobile at all times.

KEY DUTIES:

The operative will be expected to carry out the following tasks which should not be assumed as exhaustive,

  • Ensure allocated tasks are completed to a high standard and in accordance with the monthly PPM task allocation and clients’ requirements. 
  • Provide assistance to the North Business Unit engineers as required with regards to Planned & Reactive services.
  • Ensuring compliance of any contractors on site and monitoring RAMS.
  • Monitoring logbooks on site are completed on sites after any PPM Reactive works are carried out.
  • Monitor and plan handyman duties on various sites
  • Ensure timesheets and work reports are completed by engineers whilst on site
  • Report issues raised by client/contractors/ Engineers to line manager
  • Monitor and ensure compliance on Maximo
  • Induct and supervise Contractors on site
  • This list is not exhaustive and you may be asked to perform other duties within the scope of the contract.
Type:
Permanent
Start Date:
Immediate
Contract Length:
Permanent
Job Reference:
Timor - HA - WH
Job ID:
221687305

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