Helpdesk Administrator
Posted a week ago by Invictus Group
SKILLS & ATTRIBUTES:
The successful candidate will have the following:
- Practical experience in a similar role.
- Understanding of asset management principals and maintenance techniques.
- Understanding of planned and reactive services.
- A pro-active attitude.
- Excellent verbal communication skills and ability to form working relationships.
- IT proficient in Excel and Word
- The ability to form relationships with clients and to exceed customer expectation.
- Approachable demeanour and a demonstrable commitment to team working through flexible working hours.
- A knowledge of Health & Safety requirements.
- A commitment to continuing professional development.
- Excellent record keeping
RESPONSIBILITIES:
To ensure the satisfactory performance and further development of all tasks for which he/she is responsible including:
- Compliance with contractual requirements.
- Supporting client satisfaction and quality of service.
- Identifying and proposing innovations to improve service delivery
- Ensuring the company systems are implemented in a manner, which fully complies with all legal, qualitative, health, safety and environmental standards and other relevant guidance.
- Delivery of works as directed by their line manager to ensure satisfactory quality levels.
- Developing competencylevels through a commitment to continuing professional development.
- To maintain a driving licence to remain mobile at all times.
KEY DUTIES:
The operative will be expected to carry out the following tasks which should not be assumed as exhaustive,
- Ensure allocated tasks are completed to a high standard and in accordance with the monthly PPM task allocation and clients’ requirements.
- Provide assistance to the North Business Unit engineers as required with regards to Planned & Reactive services.
- Ensuring compliance of any contractors on site and monitoring RAMS.
- Monitoring logbooks on site are completed on sites after any PPM Reactive works are carried out.
- Monitor and plan handyman duties on various sites
- Ensure timesheets and work reports are completed by engineers whilst on site
- Report issues raised by client/contractors/ Engineers to line manager
- Monitor and ensure compliance on Maximo
- Induct and supervise Contractors on site
- This list is not exhaustive and you may be asked to perform other duties within the scope of the contract.
- Type:
- Permanent
- Start Date:
- Immediate
- Contract Length:
- Permanent
- Contact Name:
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- Telephone:
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- Job Reference:
- Timor - HA - WH
- Job ID:
- 221687305
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