JOB PURPOSE

First point of contact for existing customers and to answer all queries and increase customer satisfaction.  Working alongside your Business Account Managers and reporting to Account Director to develop and strengthen the customer accounts.

ROLE KEY ACCOUNTABILITIES

• Gather and understand information on assigned customers (e.g. account size, specific needs and pricing & trading plans and systems).
• Coordinate with Business Account Managers to create customised sales plans for customers.
• Understand and ownership of necessary systems and Customer system platforms.
• Provide best in class support with both external customer contacts and also all internal stakeholders.
• Ensure prompt and accurate response to customers’ queries and requests.
• Build strong, confident client relationships, through regular communication and engagement.
• Travel as required to retailer Head Offices and various locations for face to face meetings.
• Regular reporting on the performance and status of accounts.
• Regular support on monthly volume forecasting cycle.
• Project ownership – take ownership over various areas (once knowledge and confidence established).
• Communicate product and pricing details clearly and accurately – understand product and customer P&L.  

• Promote new products/services to existing customers.
• Identifies and pursues sales opportunities within the target markets and develops a full knowledge of existing product lines and services.
• Willingly engages in the learning process to hone new knowledge and sell products and services to both existing markets and new, potential markets as required.
• Provides statistical periodic reporting to Account Director, Business Account Managers, and wider commercial team as requested.

Knowledge, Skills and Experience

• Proven work experience as a National Account Executive or relevant sales role preferred.
• Experience with MS Office, particular requirement for strong Excel skills/knowledge.
• Understanding of sales principles and ability to deliver excellent customer experience.
• Strong (verbal and written) communication skills with an ability to build relationships.
• Proactive and ability to use own initiative.
• Effective presentation and negotiation skills.
• High degree of professionalism.
• Good time-management and prioritisation skills with a problem-solving, inquisitive, attitude.
• BSc degree in Business Administration, Marketing or relevant field/experience.